Auszeit Garni Hotel Hamburg

Overall experience was excellent, room was very clean and comfortable. Breakfast was excellent with all anybody could require. Service was more than anyone would require, friendly, professional, pleasant and courteous. Hotel is close to local amenities, shops, restaurants and S Bann into city centre only 5 minutes walk. Would recommend if going to Hamburg stay at this hotel.

In this hotel, you can sense that the owners did everything to make sure guests are having a satisfactorily experience. The rooms are impeccably clean, the breakfast room is well designed and the breakfast buffet itself consists of a wide variety of fresh products. There was a small misunderstanding when we arrived, as the room was prepared for one person instead of two. But this matter was immediately resolved in an adequate and friendly manner and we were given a free bottle of fresh apple juice. And it’s in the service where the quality of an hotel truly lies!

Hotel was easy to reach from the airport, taking about an hour with two trains and only 30 mins from the city centre. Staff could speak english so great for foreign visitors and are happy to recommend locations and give the best method for travelling if wanting to reach places. Hotel is completely automated by smart phone for the most part so you can get ease of access late at night and into your room in private secure means. Rooms were spotless on arrival and incredible comfortable beds and powerful showers with wide range of temperatures. Also home to one of the most gorgeous dogs that likes to wander around the lobby gently and be the best doorman you could ask for. Only issue found was being unable to pay for the room by card when checking out remotely but there are bank transfer options for local German guests. For foreign, there is a Revolut option that saved our skin when having to leave for the airport before 6 AM. Looking forward to going back again next time in Hamburg.